Support

How can we help?

Answers to common questions about recording, the game, sharing and your data. If yours is not here, email support@waybound.app and we will help.

01Recording runs

My distance or route looks wrong. Why?

GPS is least accurate among tall buildings, under heavy tree cover, in tunnels and for the first moments of a run. For the best result, start recording outdoors and give your iPhone a few seconds of open sky before you set off. Keep Location Services on, with Precise Location enabled for Waybound in Settings › Privacy & Security › Location Services › Waybound.

Will it keep recording with my screen off?

Yes. Waybound records in the background so a run is not cut short when your screen locks. For this, iOS will ask you to allow location Always; Waybound uses it only while you are recording, and iOS shows the location indicator when it does. If a run stopped early, check that Location is set to Always and Low Power Mode is off, or turn on Keep screen on in Waybound's settings.

Does it drain my battery?

GPS uses the most battery while you record, as in any run tracker. Outside a recording, Waybound only uses location while the Record tab is open on screen. A connected heart-rate monitor adds very little.

Do treadmill runs count?

No. Waybound measures distance with GPS, so it counts runs and walks outdoors.

What does auto-pause do?

When it is on, the clock stops when you stop moving for a while, at a crossing for example, and starts again when you move. Turn it on or off in Waybound's settings, under While recording.

Why did part of my run not count?

When Waybound sees vehicle speeds for a sustained stretch, it stops counting until you are back on foot. That stretch shows as a dashed line on your map and does not move you along your expedition. Waybound also ignores impossible jumps in GPS and simulated locations.

How do I switch between miles and kilometers?

Open the Profile tab, tap the settings button, and choose Units. It applies everywhere, including splits and routes.

02Heart-rate monitors

Which monitors work?

Waybound connects to Bluetooth heart-rate monitors that use the standard heart-rate profile, which covers most chest straps and many armbands. A monitor is optional: everything else works with your iPhone alone.

My strap will not connect.

Make sure Bluetooth is on and Waybound is allowed to use it in Settings › Privacy & Security › Bluetooth. Wake the strap (a chest strap usually needs skin contact and a little moisture), and disconnect it from other apps or watches that may be holding the connection. Then connect from the Record tab.

How are heart-rate zones set?

Zones are based on your maximum heart rate. Waybound estimates it from what your monitor has recorded, or you can enter your own under Max heart rate in settings.

03Expeditions and discoveries

How do expeditions work?

An expedition is one trail through one of twelve painted worlds, with between 2 and 8 stops. The distance you run or walk carries you along it. When your total reaches a stop, you discover a creature there. Finish the trail and you choose your next world.

Do walks count the same as runs?

Yes. The same distance moves you the same way and earns the same XP, whether you ran it or walked it.

How is a creature chosen?

Each stop rolls against six rarities, from Common to Mythic. Longer trails and the final stop of every expedition improve the odds, and a world's type makes its creatures more likely. About one find in 64 is Fabled, a rare pearl strike of that creature.

Can I buy better odds?

No. Waybound never sells randomized attempts, improved odds, rerolls or luck. Distance is the only thing that moves you forward.

What is a companion?

A creature that travels with you. Stonekip starts at your side, and you can set any creature you have found as your companion from its page in your Journal.

04Sharing and stickers

How do I use the iMessage stickers?

In Messages, tap the apps button next to the text field and choose Waybound (iOS 16.4 or later). Every creature you have unlocked is there, along with its Fabled strike if you have found one. Tap a sticker to send it, or drag it onto a message bubble. If Waybound is missing, open the Waybound app once so it can refresh your sticker list.

What does a share link show?

The run or find you chose, with the first word of your display name. For runs, the first and last 200 m of the route are removed so the link does not show exactly where you started or finished. A route can still hint at where you run, so take care when a run starts near home. The details travel inside the link itself; we do not store them.

Can I take a share link back?

Because the details are inside the link, we cannot withdraw a link once it has been sent. Anyone who has it can open it. Share with people you trust.

05Your data

Where is my data stored?

On your iPhone. Waybound has no account and no server that keeps your runs. The Privacy Policy has the full detail.

I deleted the app. Can I get my progress back?

Only by restoring an iCloud or computer backup made before you deleted it. We hold no copy.

I reinstalled and my Journal is empty.

Waybound keeps your data on your iPhone, so deleting the app deleted it. It can come back only by restoring an iPhone backup made before you deleted the app.

Can I move my progress to a new iPhone?

Waybound's data is included in your iPhone's iCloud or computer backup. Restoring that backup to a new iPhone brings your progress with it.

How do I delete my data?

Open the Profile tab, tap the settings button, scroll to the bottom and tap Delete account. Waybound has no online account; this erases your runs, Journal and progress, and deleting the app removes the rest. See Delete your data for every step.

Someone sent me a link that shouldn't be shared.

If a Waybound share link is abusive or shares something it shouldn't, email us the link at support@waybound.app and we will block it from displaying on this website.

06Before you download

What do I need?

An iPhone. A Bluetooth heart-rate monitor is optional. The App Store listing shows the iOS version Waybound needs.

How much does Waybound cost?

The App Store listing shows the price. There are no in-app purchases, subscriptions or ads.

How do I get a refund?

If you paid for Waybound, Apple handles refunds: request one at reportaproblem.apple.com.

What does Waybound not do?

Waybound does not work with Apple Watch, sync with Apple Health or Strava, or speak audio cues during a run, and there is no Android version. The iMessage stickers need iOS 16.4 or later.